Conlan Elijah Sykes

Data Center Technicians Manager leading business operations, governance, executive reporting, and cross-functional execution for Microsoft's Fairwater AI Campus in Mount Pleasant, Wisconsin. Focused on operational excellence, data-driven decision making, and AI campus readiness at hyperscale.
Microsoft Fairwater AI Campus (MKE) Mount Pleasant, WI
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Impact
SharePoint governance Digital THA for 142 personnel Dashboards for 300+ personnel 100+ rack deployments tracked 20-30 stakeholders supported Cross-functional execution
Highlights
  • Led SharePoint governance for the MKE campus
    Aligned cross-functional stakeholders, ownership models, and SMEs to sustain SharePoint environments across site operations
    2025–Present
  • Partnered on digital Technical Hazard Analysis deployment
    Helped replace manual THA processes with standardized digital safety workflows for 142 personnel
    2025–Present
  • Built executive reporting dashboards for Site Services
    Provided leadership visibility into OKRs, KPIs, resource utilization, and performance metrics for 300+ personnel
    2025–Present
  • Designed deployment tracking for MKE datacenter operations
    Supported 20-30 operational stakeholders and improved visibility for 100+ rack deployments
    2025–Present
  • Served as liaison across DCTM, Site Services, and operations
    Bridged organizational gaps, aligned stakeholder priorities, supported hiring, and drove process improvement
    2025–Present
Experience Download resume
  • Data Center Technicians Manager – Fairwater AI Campus (MKE)
    Microsoft · Mount Pleasant, WI Microsoft Microsoft
    Business Operations SharePoint Governance Executive Reporting Stakeholder Management Operational Excellence
    • Led SharePoint governance for the MKE campus, aligning stakeholders, ownership models, and SMEs for sustainable site operations.
    • Partnered with Site Services to deploy a digital Technical Hazard Analysis solution, replacing manual workflows and standardizing safety for 142 personnel.
    • Developed executive reporting dashboards for Site Services leadership, surfacing OKRs, KPIs, resource utilization, and performance metrics for 300+ personnel.
    • Designed a deployment tracking platform used by 20-30 stakeholders, improving visibility and accelerating execution for 100+ rack deployments.
    • Served as liaison across DCTM leadership, Site Services, and operations while supporting interviews, hiring recommendations, and process improvements.
    Nov 2025 – Present
  • Operations Manager, Data Center
    Amazon Web Services (AWS) · Portland, OR (regional) AWS AWS
    Data Center Operations Incident Response Night Shift Team Leadership Automation
    • Managed night operations for a multi‑billion dollar datacenter cluster; primary escalation for incidents/outages; executed pivot plans during high‑risk scenarios across 14+ buildings; owned multi‑team projects in the PDX East region.
    • Developed leadership pipeline: trained 2 shift leads; promoted 5 builders; introduced 1:1 templates adopted by other managers.
    • Consolidated documentation into a single KB; authored SOPs/runbooks; standardized safety/readiness training and drills.
    • Sponsored team‑proposed projects from proposal through budget/approval to execution; aligned with operational priorities.
    • Built staffing/operations dashboards and automations (Python/TypeScript) adopted by 100+ builders; sustained >99.99% uptime.
    Jun 2024 – Aug 2025
  • Team Lead — Store Operations
    Target · Minneapolis / Chanhassen, MN Target Target
    Team Leadership Fulfillment Operations Processes Inventory Analysis Audit Readiness Guest Experience
    • Led Target fulfillment, inventory flow, and specialty sales operations, supervising 15 associates and improving order accuracy by 20%.
    • Trained 10–15‑person audit teams across multiple stores, completed full‑building audits on schedule, and supported electronics inventory, displays, and guest service.
    Jan 2022 – May 2024
Skills
Incident response (Sev‑1) AI campus operations Data center technician leadership Cutover/rollback SOPs & runbooks Dashboards & KPIs Team leadership Stakeholder comms Microsoft 365 AWS (EC2, S3, CloudWatch) Python TypeScript Jira ServiceNow
Education
  • B.S., Computer Science (Online)
    Wilmington University
    2023 – 2027
GPA: 3.87
Results
  • Critical Site Power Loss – Incident Leadership
    When a cluster-wide power loss struck during my shift, I served as the primary point of contact with limited context from DCEO. I aligned a team of 9 technicians on an unfamiliar task, coordinated with upper management, and led a manual sweep of every rack and host to verify power and stability. Built a live data sheet to track issues in real time, escalated findings to DCEO, and ensured clear reporting to district-level leadership. The 3-hour effort prevented host outages, enabled rapid root-cause isolation, and earned recognition from senior leadership for decisive crisis management.
    Sev‑1
  • Endpoint agent outage — fleet stability
    Problem: agent outage across fleet degrading automation and monitoring.
    Action: drove comms cadence; applied staged mitigations and selective rollbacks; aligned owners; updated SOPs/runbooks.
    Result: fleet stabilized; recovery verified with dashboards; SOP updates reduced time‑to‑mitigation for similar incidents.
    Sev‑1
Endorsements
  • “Calm under pressure, decisive in Sev‑1s.”
    Peer Manager, Data Center Operations
    2025
  • “Raised our documentation and SOP quality bar.”
    Senior Engineer, PDX East
    2025
Mini game — Night Ops Runner
Score: 0 Best: 0 Level: 1 Streak: 0 Boost: 1
Space / tap: jump Collect SOPs Boost blocks one incident
Night Ops Runner v2 — tap or press Space
Contact
Umatilla, OR · conlan at conlansykes dot com · linkedin.com/in/conlan-sykes
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